← Back to Home
Last updated: September 14, 2026
1. Introduction
Sky Fast Telecom ("we", "us", "our") operates as an Internet Service Provider (ISP) in Rawalpindi, Pakistan, offering Fiber to the Home (FTTH) internet packages, installation, technical support, and related services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (skyfasttelecom.com), contact us, or use our services.
By using our website or services, or by contacting us via phone, WhatsApp, or any other channel, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Contact details: name, phone number, WhatsApp number, email address, and installation/billing address.
- Service information: package selected, installation details, connection history, and technical fault reports.
- Billing information: payment records and billing history related to your internet package.
- Communication records: messages, calls, or complaints you send us through phone, WhatsApp, or our website, kept for support and quality purposes.
- Technical data: basic device/browser information collected automatically when you visit our website (e.g. IP address, browser type), used only for website functionality and security.
3. How We Use Your Information
- To process new connection requests, installations, upgrades, and renewals.
- To provide customer service, technical support, and resolve complaints.
- To send billing statements, payment reminders, and service-related notices.
- To respond to inquiries made through our website, phone, or WhatsApp.
- To improve our services, network reliability, and customer experience.
- To comply with legal or regulatory requirements applicable to ISPs in Pakistan.
4. Communication via Phone, SMS, and WhatsApp
Sky Fast Telecom communicates with customers primarily by phone call, SMS, and WhatsApp for service-related purposes. This section explains how we handle such communication:
- Consent: We only message customers who have voluntarily contacted us (e.g. via our website, WhatsApp button, or phone call) or who are our active/prospective service subscribers.
- Purpose: Messages are limited to service-related communication — installation updates, package/renewal reminders, billing notices, technical support responses, and replies to your inquiries or complaints. We do not use WhatsApp for unsolicited marketing or bulk promotional messaging to numbers that have not contacted us.
- Opt-out: You may stop receiving messages at any time by replying "STOP" on WhatsApp/SMS, or by contacting us directly at 0336-5514407 and requesting removal from our communication list. We will honor such requests promptly.
- No data sale: Your phone number and contact details are never sold or rented to third parties for marketing purposes.
5. How We Share Information
We do not sell your personal information. We may share limited information only in the following situations:
- With our own installation, technical, and support staff to deliver your service.
- With payment processors or banks strictly to process your bill payments.
- When required by law, court order, or a lawful request from a government/regulatory authority.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. Access to customer records is limited to authorized staff who need it to provide services.
7. Data Retention
We retain customer information for as long as you remain a subscriber and for a reasonable period afterward, as needed for billing records, complaint history, and legal/regulatory compliance. You may request deletion of your data where retention is not legally required.
8. Your Rights
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request that we stop contacting you for non-essential communication.
- Request deletion of your data, subject to legal/billing record requirements.
To exercise any of these rights, contact us using the details below.
9. Cookies
Our website may use minimal, essential cookies or local storage for basic functionality (such as remembering menu state). We do not use tracking cookies for advertising purposes.
10. Children's Privacy
Our services are intended for adults capable of entering a service agreement. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
- Address: Sky Fast Office, Near Al-Habib Masjid, Street No. 24, Chaman Abad, Misriyal Road, Rawalpindi, Pakistan
- Phone / WhatsApp: 0336-5514407
- Website: skyfasttelecom.com
